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Frequently Asked Questions 💡

General
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As you guessed, it depends a lot on the project. Simple websites with few pages can take as little as a few days. Larger websites or e-commerce sites take between 3-8 weeks or more.
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Yes of course! We love boosting existing sites with improvements such as making it look modern, speeding it up, adding new functionality, or simply support for mobile devices.
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Anyone who gives you a straight answer to this question is usually not telling you the full story; SEO is incredibly complex! However, we do work in line with the best practices which means we can say your website has the best chance of being #1.
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There are 3 things you need when you buy a website. 1) The domain, which is what you type in to get to the website (such as hello.com). 2) Hosting, which is the computer running round the clock to serve your website files. 3) The design/development of the website. We can provide all of this, and even help you to maintain your website once it's built.
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Yes, we'll figure out what you'll need to change at the start of your website, and code your site around you, making it changeable where you need it to be. This ensures your site loads super fast whilst keeping it customisable.
WordPress Web Design
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At Orange Moon, we've got around 10 years of web design and development experience, so you know you're in good hands. We've got this!
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We believe in a very collaborative experience. Once we've established what you're looking for, we'll usually ask for some examples of websites that you like and find creative ways to match your taste with our design output. During the building process, we'll regularly be in touch to check things are going in the right direction.
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We build our websites in line with the industry's best practices for SEO. This means you have the best chance of doing well on search results pages. All of our websites come speedy & responsive out of the box.
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We'll host your website on our super speedy hosting. This will come with daily backups, allowing you to easily revert back if you have any issues. SSL and Security also come standard with our hosting which is protected by 2FA protocols.
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If you're able to be on hand throughout the process to answer questions in good time, a website can take as little as a week. Larger websites and eCommerce websites can take as long as a few months. If you need a website faster and are willing to pay a bit extra, let us know and we'll see what we can do.
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We charge a flat fee when we design and build a website. This means that provided nothing changes from the original brief, your price won't change either. This fee starts as little as £500 and depends a lot on the project. As with any website, there are also monthly fees for hosting and support which start as low as £15/month.
WooCommerce Websites
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Yes. Woocommerce makes it super easy to add new products. It can be as simple as choosing a title and pricing, uploading an image, and hitting publish.
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When you get an order you'll receive an email with the details about what has sold and where to ship it. You can then see more information when you log into your website.
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The only extra fees with e-Commerce websites are the transaction fees on payments, and often, monthly payments to payment gateways. On average, this is around 1% of payments and £25 a month.
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Yes, these are called variable products, and are highly customisable - the variations can be anything you like.
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We'll work with you to design and build the whole package. You'll get a website designed to your specification. We'll make sure its fast, good-looking, and easy for customers to use to make sure you get the sales your project deserves.
Website Maintenance
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Our maintenance subscription includes regular checks that your WordPress site is running as expected. We'll keep it up to date, fix problems, and make tweaks when you need them.
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We're able to design a plan around your budget, but we most often recommend our plan which includes updates monthly with checks that the website is working more frequently. This is in line with the industry standards for small to medium-sized businesses.
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During working hours we're able to respond to most problems within 2 hours, and we consider 48 hours to be a worst-case scenario depending on the severity of the issue.
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We'll never hide any fees. To keep it simple, there's no setup cost and the fees are subscription based. Pricing starts at £25/month and can go up upwards of £150/month depending on a few factors such as the size of the website and the nature of the website.
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We'll get to you know you and your website by asking a few questions, but to keep things simple and avoid wasting your time we won't be asking you to fill out a questionnaire or anything like that.
Website Facelift
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As you may have guessed, it depends a lot on the project. Simple websites with few pages can take as little as a few days. Larger websites or E-commerce sites take between 3-8 weeks.
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Anyone who gives you a straight answer to this question is usually not telling you the full story. SEO is incredibly complex! However, we do work in line with the best practices which means we can say your website has the best chance of being #1.
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There are 3 things you need when you buy a website - The domain is the name of the website, such as hello.com, the hosting, which is the computer running round the clock to serve your website files, and the design. We can provide all of this, and even help you to maintain your website once it's built.
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Yes, we will assess what you'll need to change early on and code your website specifically to your needs. This ensures your site loads super fast whilst keeping it customisable to your needs.
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Your new website will be built separately from your current site so that it can stay running whilst the new one is built. We won't touch your current website until the new one is finished.
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When we do a makeover we will usually design a brand-new website. The difference is that we have the content from your existing website to guide us, which speeds up the process and saves you money.
Web Design with SEO
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At Orange Moon, we've got around 10 years of web design and development experience, so you know you're in good hands. We've got this!
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We build our websites in line with the industry's best practices for SEO. This means you have the best chance of doing well on search results pages. All of our websites come speedy & responsive out of the box.
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If you're able to be on hand throughout the process to answer questions in good time, a website can take as little as a week. Larger websites and eCommerce websites can take as long as a few months. If you need a website faster and are willing to pay a bit extra, let us know and we'll see what we can do.
Search Engine Optimisation (SEO)
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It's difficult to give you a straight answer to this question. Typically SEO doesn't change overnight and it can take upwards of a few months or more to see results.
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SEO can be a one-time fee but is often a monthly fee because the landscape can change dramatically as Google releases new SEO tools and updates its closely guarded algorithms. Our fees for SEO start at £25 a month for small websites and can be much higher for larger websites.
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Think of it this way - Google wants to give the best results to its users. We take a three-pronged approach to this. Firstly, we speed up your website, which is super important. We then tackle the content, to boost you for the keywords you need. Finally, we fix any problems that would cause google to look at your website negatively.
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Anyone who gives you a straight answer to this question is usually not telling you the full story. SEO is incredibly complex! However, we do work in line with the best practices which means we can say your website has the best chance of being #1.
Interactive Quiz Development
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Yes, of course! We've recently done some work for ePianos, an online store selling digital keyboards and pianos. Check out Piano Chooser 3000 here
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Yes, this is ideal for websites where the large selection of products can be overwhelming. For best results, we recommend the quiz only give users one product recommendation, but the option is there for the quiz to essentially act like a filter.

For example, let's say you own a store selling chairs. You could ask the user what colours they like and which type of chair they want, and produce a user-friendly list of all the chairs that match their requirements.

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Yes, of course, interactive quizzes can be used for almost anything from assessing which service a user needs or simply outputting images or something specific. The possibilities are endless.
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These quizzes take users' answers to questions and then use logic to figure out which answer to give them.

For example, the user answers questions about their wedding requirements, and the website tells them which event package meets their needs.

High Speed Hosting
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Our hosting has 4 massive benefits. Firstly, it's super reliable with an uptime of 99.9%. Secondly, it's fast. We can guarantee it will speed your website up, and if you don't see a noticeable change, we'll throw in some free development time to make it happen, we're that confident! Thirdly, it's worry-free. The server manages itself so you don't need to worry about SSL certificates or any of that malarky. Finally, it's super secure, using protocols like 2FA to keep everything safe. It's a no-brainer!
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The short answer is - Sort of. During the change, it's a good idea to use just one page with your contact details and a message to your users about what's going on. Your website won't show an ugly error page at any point, but it won't have full functionality. For a full explanation of why see the question below.
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Our swanky servers take a daily backup, which you can restore at the click of a button. It's so user-friendly, a 100-year-old could probably figure it out.
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The migration process is usually quite speedy but can take up to 48 hours.
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After pushing the button to start the change, some countries will see the version on your old server, and some will see the website on the new one. For most websites, it's a good idea to use a 'maintenance mode' until the change is complete across the globe. This can be up to 48 hours but is often much less.
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When you use a website, what you're seeing is a document stored on a computer somewhere. This computer is running around the clock to serve those documents. The hosting fee pays for the computer and the engineers who look after it to keep your website running smoothly.
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