Frequently asked questions

The timeline for building a website really depends on the complexity and scope of your project.

Simple websites (basic information, a few pages) can often be launched within a few days.

More complex websites (blogs, multiple features, custom design) you can expect a timeframe of 3-8 weeks.

E-commerce websites (online stores, product catalogs, payment integration) typically take 8 weeks or more.

To get a more precise estimate, it's best to get in touch so we can discuss your specific needs.

Absolutely! We love breathing new life into existing websites. Whether your site needs a modern makeover, a speed boost, new features, or optimisation for mobile devices, we've got you covered.

While we can't guarantee the #1 spot on Google (nobody ethically can!), we're committed to giving your website the best possible chance of ranking high. SEO is a complex and ever-evolving process. Ultimately, our goal is to improve your website's visibility, drive organic traffic, and help you achieve your business objectives.

Thinking about the costs of a website can feel like quite a challenge, but it doesn't have to be confusing. Here's a breakdown of the typical expenses involved:

1. Domain Name: This is your website's address on the internet (e.g., www.yourbusiness.com). Think of it like your online street address. Domain names usually cost around £10-£20 per year.

2. Hosting: This is like renting space on a powerful computer (a server) that stores your website's files and makes it accessible to visitors 24/7. Hosting costs vary depending on your needs, but you can expect to pay anywhere from £15 to £50+ per month.

3. Website Design and Development: This depends on the scope of your project. Websites start at £500 for a simple landing page. For a standard business website with 5-8 pages, it's usually between £1,000 - £3,000. That said, larger, more complex websites can be £10,000+.

We're happy to handle all of this for you, from securing your domain name and setting up reliable hosting to designing and developing a website that aligns with your needs. We can even maintain your website with ongoing updates, security checks, and content management.

Absolutely! We believe you should have the freedom to manage your website content easily. That's why we build websites with the future in mind, typically using WordPress, a user-friendly platform that allows you to update text, images, and other content without any coding knowledge, and we'll provide personalized training to ensure you're comfortable making basic updates to your website.

At Orange Moon, we're not just website builders; we're passionate about crafting online experiences that make a real impact. With over 10 years of experience in the industry, we've honed our skills and expertise to deliver exceptional results for our clients.

Our WordPress website design process focuses on creating a site that's both beautiful and effective. We start by understanding your needs and goals, then move on to designing a custom layout that reflects your brand. Next, we develop the site using WordPress, ensuring it's user-friendly and optimised for search engines. Throughout the process, we keep you informed and involved, gathering your feedback to ensure the final website exceeds your expectations. Finally, we launch your site and can provide ongoing support to ensure its continued success.

We take website security and backups very seriously. Here's how we protect your WordPress website:

Minimal Plugin Usage: We believe in keeping things lean and secure. We only use essential, reputable plugins to minimise vulnerabilities and potential conflicts.

Strong Passwords and User Roles: We enforce strong password policies and set appropriate user roles to limit access to sensitive areas of your website.

Secure Hosting Environment: We work with hosting providers that prioritise security measures like firewalls and intrusion detection.

Automated Backups: We implement automated backup solutions to ensure your website's files and database are regularly backed up and can be easily restored if needed.

Absolutely! WooCommerce makes managing your products a breeze. Adding new items is incredibly intuitive. You can quickly set up a product with a title, price, and image, then publish it to your store in minutes.

When a customer places an order, you'll be instantly notified via email. This notification includes all the essential details like the products ordered, customer information, and shipping address. You can then log into your WooCommerce dashboard for a comprehensive overview.

There are a few extra costs when selling online - firstly, the payment gateway provider will take a small percentage of each transaction (stripe for example takes 1.5% + 20p). Then you might have yearly fees for extra functionality such as support for subscriptions. We'll be transparent about all potential expenses, ensuring you have a clear understanding of your investment and a thriving online store that meets your business needs.

Yes, these are called variable products, and are highly customisable - the variations can be anything you like.

We'll work with you to design and build the whole package. You'll get a website designed to your specification. We'll make sure its fast, good-looking, and easy for customers to use to make sure you get the sales your project deserves.

Think of our website maintenance package as a comprehensive wellness program for your website, ensuring it stays healthy, secure, and performing at its best. Knowing your website is in expert hands allows you to focus on your business.  

We understand that every website has unique needs, so we offer flexible maintenance plans to fit your specific requirements and budget. However, we generally recommend our most popular plan, which includes on-demand support, weekly checks, small tweaks when you need them, and keeping your website up to date and secure.

We understand that website issues can be stressful and disruptive to your business. That's why we prioritise rapid response times and strive to resolve any problems as quickly as possible. Here's our commitment to you:

Lightning-fast response: During working hours, we typically respond to most issues within 2 hours. Our dedicated support team is always ready to assist you.

48-hour resolution goal: We aim to resolve most issues within 48 hours, even for more complex problems.

Prioritised emergencies: For critical issues that significantly impact your website's functionality or security, we'll prioritise them and work tirelessly to get you back online as soon as possible.

We believe in transparent pricing with no hidden fees or surprises. Our website maintenance packages are subscription-based, with no setup cost or contract, making it easy to budget for your website's ongoing care. Pricing starts at just £25 per month.

We like to keep things straightforward and efficient, so our onboarding process is designed to be as smooth and hassle-free as possible, so you can start enjoying the benefits of our maintenance services without delay.

The timeline for building a website really depends on the complexity and scope of your project.

Simple websites (basic information, a few pages) can often be launched within a few days.

More complex websites (blogs, multiple features, custom design) you can expect a timeframe of 3-8 weeks.

E-commerce websites (online stores, product catalogs, payment integration) typically take 8 weeks or more.

To get a more precise estimate, it's best to get in touch so we can discuss your specific needs.

Great question! There's no need to worry about downtime or losing your online presence during a redesign. Here's how we handle your existing website:

We work behind the scenes: We create a complete copy of your current website and work on that while your live site remains unchanged. This ensures your website stays accessible to visitors throughout the process.

No disruption to your business: You can continue to operate as usual, and your customers won't even notice we're working on the redesign.

Seamless transition: Once the new design is finalised and approved, we'll seamlessly switch over to the new version. This minimises any interruption and ensures a smooth transition for your users.

A website facelift is like a refresh, updating your site's design and improving functionality while keeping your existing content and structure. It's faster and often more affordable than building a brand new website, which starts from scratch and allows for a complete reimagining of your online presence.

Choose a makeover if your site needs a modern look and improved performance, and a brand new website if you need a complete overhaul or rebranding.

We specialise in a wide range of web development projects, including:

Custom web applications: Tailored to your specific business needs, from internal tools to customer-facing platforms.

E-commerce solutions: Robust online stores with secure payment gateways, product management systems, and user-friendly shopping experiences.

Content management systems (CMS): Easy-to-use websites built on platforms like WordPress, allowing you to manage your content with ease.

Database-driven applications: Dynamic websites that interact with databases to provide personalised content and functionality.

API integrations: Connecting your website with third-party services to enhance its features and capabilities.

We use a variety of cutting-edge technologies and web languages to deliver high-quality custom web solutions:

Frontend: HTML, CSS, JavaScript
Backend: PHP
Databases: MySQL
Cloud platforms: Cloudflare

Security is a top priority for us. We implement various measures to protect your web application from cyber threats:

Secure coding practices: Adhering to industry best practices to prevent vulnerabilities.

Data encryption: Protecting sensitive data with encryption protocols.

Access control: Implementing role-based access control to restrict unauthorised access.

We believe in a collaborative approach. Your involvement is crucial throughout these parts of the process:

Initial consultation: We'll gather your requirements and understand your vision.

Prototyping and design: We'll present you with prototypes and design mockups for your feedback.

Testing and feedback: We'll encourage your active participation in testing and provide opportunities for feedback.

Deployment and launch: We'll work closely with you to ensure a smooth launch.

We offer ongoing support to ensure your website continues to perform optimally:

Technical support: Assistance with troubleshooting and resolving technical issues.

Maintenance and updates: Keeping your website software up-to-date and secure.

Content updates: Helping you with content changes and additions.

Performance optimization: Monitoring and improving your website's speed and performance.

SEO, or search engine optimization, is a long-term strategy, and it's not a magic bullet for instant website traffic. While some improvements can happen quickly, it generally takes 4 to 6 months to start seeing significant results from your SEO efforts. However, many factors can influence this timeline.

SEO costs vary greatly depending on the scope of work, your website's current state, and your overall goals. A simple SEO audit and basic on-page optimization for a small website starts around £500. For a more comprehensive strategy involving ongoing content creation, link building, and analytics, monthly retainers can range from £100 to £300+. E-commerce sites with large product catalogs and competitive landscapes often require a greater investment.

Optimizing your website for search engines is a multi-faceted process. We start with keyword research to identify what your audience is searching for. Then, we optimise your site's content and structure (on-page SEO) and build links from other reputable websites (off-page SEO). Throughout this process, we monitor your site's performance with analytics tools and provide regular reports with recommendations for improvement. SEO is an ongoing effort, and we stay on top of the latest trends and algorithm updates to ensure your website maintains its visibility.

While we can't guarantee the #1 spot on Google (nobody ethically can!), we're committed to giving your website the best possible chance of ranking high. SEO is a complex and ever-evolving process. Ultimately, our goal is to improve your website's visibility, drive organic traffic, and help you achieve your business objectives.

Yes, of course! We've recently done some work for ePianos, an online store selling digital keyboards and pianos. Check out Piano Chooser 3000 here

Absolutely! In fact, a website with hundreds of products is a perfect candidate for a product recommendation quiz. When you have a large selection, it can be overwhelming for customers to find exactly what they need. A quiz helps them navigate your inventory with ease and discover products they might not have found otherwise.

Imagine a customer visits your online furniture store looking for a new sofa. Instead of scrolling through endless pages, they take a short quiz about their preferred style, size, color, and budget. The quiz then presents them with a curated selection of sofas that perfectly match their needs, making their shopping journey enjoyable and efficient.

Yes! Interactive quizzes aren't just for selling products. They're a fantastic tool for engaging your audience, generating leads, and achieving various goals, regardless of your industry.

Imagine a friendly and helpful guide who asks you a few questions to understand exactly what you're looking for, then points you in the right direction. That's essentially what our interactive quizzes do!

They act like a smart assistant on your website, guiding users towards the perfect solution for their needs.

Choosing the right hosting provider can make a world of difference for your website's performance, security, and overall success. Here's why hosting your website with Orange Moon is a smart choice:

99.9% Uptime Guarantee: We ensure your website stays online and accessible to visitors almost all the time. Say goodbye to frustrating downtime and lost opportunities.

Optimised Performance: Our hosting infrastructure is fine-tuned for speed, delivering lightning-fast loading times for your website. We're so confident in our ability to boost your website's speed that we offer a Speed Guarantee: if you don't see a noticeable improvement, we'll throw in free development time to optimise your site further!

Automated Maintenance: We handle all the technical aspects of server management, including security updates, backups, and software upgrades.

Regular Backups: Your website data is backed up regularly, ensuring you can quickly recover from any unforeseen issues.

In short, you'll enjoy peace of mind, knowing your website is hosted on a reliable, fast, secure, and hassle-free platform. It's a no brainer!

We understand that minimizing downtime during migration is crucial for your business. While some disruption is unavoidable during the transfer process, we take every precaution to ensure a smooth and efficient transition with minimal impact on your visitors.

Here's how we handle it:
Temporary Landing Page: During the actual migration, we'll replace your website with a temporary landing page. This page will typically include your contact information, a brief message explaining the migration process, and reassurance that your full website will be back soon.

No Ugly Errors: You can rest assured that your visitors will never encounter unsightly error messages or broken links during the migration.

During the migration, we're transferring your website's files, databases, and settings to our servers. To avoid any data corruption or inconsistencies, it's essential to temporarily pause some website functionality while this transfer takes place. Think of it like moving your house – you wouldn't want to use your kitchen appliances while they're being transported!

The good news is that this temporary disruption is minimal and well-managed. By using a professional landing page, we maintain a positive user experience and keep your visitors informed about the process.

We know how important your website data is, so we've made sure our backup and restore options are both robust and incredibly easy to use. Our servers automatically take a snapshot of your entire website every single day. This includes all your files, databases, and settings, so you can rest assured that your valuable content is always protected.

We aim to make your website migration as quick and seamless as possible. Our migration specialists are skilled in efficiently transferring websites with minimal disruption. While the exact time can vary depending on a few factors, it typically doesn't take longer than 48 hours. Larger websites with more files and databases may naturally take longer to transfer.

Imagine your website as a shop you want to open to the world. You've got all the beautiful displays and amazing products (your website content), but you need a place to set up shop, right? That's where hosting comes in!

Hosting is like renting space in a prime location where your website can live and be accessible to customers 24/7. It's a powerful computer (called a server) that stores all your website's files – the text, images, videos, and code – and makes them available to anyone who types in your web address.